Return & Refund Policy

At JUAN MIGUEL LECHUGA LLC, we take pride in the quality and safety of our baby essentials—from strollers and cribs to sleep sacks, quilts, nursery organizers, and corner safety guards. We want you and your little one to be completely satisfied with your purchase. If a product does not meet your expectations, we are here to make the return and refund process straightforward and transparent.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

Eligibility Requirements:
- To be eligible for a full return, items must be in the same condition that you received them: unused, unwashed, and free from pet hair or odor.
- Products must remain in their original packaging, including all tags, inserts, hardware, and safety instruction manuals.
- Hygiene-sensitive items (such as unsealed baby sleep sacks, quilts, or bedding) must show no signs of use or washing to qualify.

2. How to Initiate a Return

Submit Your Request: Contact our customer service team at service@institutioninstitution.com with your Order Number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization: Our support team will review your request. Once approved, we will send you a Return Authorization alongside detailed instructions and the appropriate return address.
Ship the Item: Package the item securely in its original box and ship it back using a trackable shipping service. (Note: Unauthorized returns sent back without prior approval will not be processed.)

3. Shipping Costs for Returns

Customer Responsibility (Buyer’s Remorse): If you are returning an item due to personal preference, ordering the wrong size/color, or no longer needing the product, you will be responsible for covering the return shipping costs.
Store Responsibility (Defects/Errors): If your item arrives damaged, defective, or if you receive the wrong product, JUAN MIGUEL LECHUGA LLC will provide a prepaid return label and issue a replacement or full refund at zero extra cost to you.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival:

If your stroller, crib, or other nursery gear arrives damaged during transit or has a manufacturing defect, contact us within 48 hours of delivery at service@institutioninstitution.com.
Please include clear photos or short video clips showing the issue alongside a photo of the shipping label so we can fast-track your replacement or refund.

5. Refund Process & Timelines

Inspection: Once your returned item is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
Method of Payment: Approved refunds are automatically processed back to your original payment method (e.g., credit card, PayPal, Shop Pay) within 5 to 7 business days.
Processing Delays: Please note that banking institutions and credit card companies may require additional processing time (3 to 5 business days) to reflect the refunded balance on your statement.

6. Non-Returnable Items & Exceptions

To maintain strict hygiene and safety standards for all families, certain items cannot be returned:

Items marked as Final Sale or purchased using clearance gift cards.
Products showing visible signs of wear, laundering, modification, or missing original components/packaging.
Items returned past the 30-day window without prior authorization.

7. Exchanges

The fastest way to get what you need (such as swapping a sleep sack size or changing a stroller color) is to initiate a return for your original item and place a new order directly on our store once your return is approved.