Shipping & Handing

At JUAN MIGUEL LECHUGA LLC, we understand how eager you are to set up your nursery and prepare for your little one. That is why we are committed to processing, packing, and shipping your order safely, accurately, and as quickly as possible. Below you will find comprehensive details regarding our shipping times, delivery options, rates, and fulfillment procedures.

1. Order Processing & Handling Time

Standard Order Processing: All orders are processed and queued for fulfillment within 1 to 3 business days (Monday through Friday, excluding major public holidays).
Order Verification: To safeguard your purchase, orders containing high-value nursery items (such as strollers and cribs) may require address or payment verification, which could occasionally add 24 hours to processing times.
Tracking Notifications: Once your order has been packed and handed over to our shipping carriers, you will automatically receive a confirmation email containing your tracking number and carrier details.

2. Shipping Options & Estimated Transit Times

We partner with reliable global and domestic shipping carriers (including FedEx, UPS, DHL, and USPS) to offer safe and timely delivery. Transit times vary depending on the product type and delivery location:

Standard Domestic Shipping:
- Estimated Delivery: 3 to 7 business days.
- Ideal for small to medium-sized items like sleep sacks, quilts, nursery organizers, and corner safety guards.
Heavy & Oversized Freight Delivery (Cribs & Strollers):
- Estimated Delivery: 5 to 10 business days.
- Larger nursery furniture and full-sized strollers are shipped via specialized ground or freight carriers to prevent transit damage.
Express / Expedited Shipping:
- Estimated Delivery: 2 to 4 business days (available at checkout for select regions and products).

Please note: Total Estimated Time = Handling Time (1–3 business days) + Transit Time.

3. Shipping Rates & Free Shipping

Free Shipping: We offer Free Standard Ground Shipping on qualified orders reaching our threshold value at checkout.
Standard Calculated Rates: Shipping charges for orders below the free shipping threshold are calculated at checkout based on package weight, dimensions, and destination address.

4. Oversized Items & Freight Delivery Protocols

For bulky items such as baby cribs and strollers:

Freight deliveries may require a signature upon delivery to ensure safe receipt.
Please inspect the exterior box carefully upon arrival. If the package exhibits significant outer damage, kindly note it with the delivery driver before signing and contact us immediately at service@institutioninstitution.com.

5. Multi-Item Orders & Split Shipments

To optimize delivery speed and accommodate item sizes, orders containing multiple products (e.g., a crib, sleep sacks, and edge protectors) may be fulfilled from different warehouse locations.

If your order is split into multiple packages, you will receive individual tracking numbers for each shipment at zero additional cost.

6. Address Accuracy & Modifications

Address Verification: Please double-check your shipping address during checkout. JUAN MIGUEL LECHUGA LLC cannot be held responsible for orders delayed or delivered incorrectly due to incomplete or inaccurate address information provided by the buyer.
Modifications: If you need to change your delivery address, please contact us immediately at service@institutioninstitution.com. Once an order has entered processing or shipment, address updates can no longer be guaranteed.

7. Delayed, Lost, or Stolen Packages

While carrier delays are out of our direct control (e.g., severe weather conditions, seasonal postal rushes, or regional customs inspections), we are dedicated to resolving any shipping issues:

Tracking Updates: If your tracking number shows no movement for more than 5 consecutive business days, please notify our support team so we can open a carrier investigation on your behalf.
Package Marked Delivered But Missing: Check around your delivery area, porch, building reception, or with neighbors. If your package remains missing 24 hours after being marked delivered, contact us for assistance.